Welcome to the FAQ page for Your Social Team—your go-to for social media content templates, ethical marketing education, and time-saving tools for small business owners. Below you'll find answers to our most commonly asked questions about our offers, how our memberships work, and how we help you stay consistent without burning out.

General Questions

What is Your Social Team?

Your Social Team is a digital content studio that helps small business owners, coaches, and content creators show up on social media with confidence—without spending hours stuck in Canva or writing captions from scratch.

We offer:
👉 Canva templates for Instagram
👉 Weekly email marketing templates
👉 Ethical marketing workshops and resources
👉 A membership community full of smart strategy + support

Our content is designed to save you time, grow your audience, and help you build a business that feels good—not overwhelming.

Who is Your Social Team for?

Our resources are perfect for:

• Women entrepreneurs

• Small business owners

• Personal brands and coaches

• Social media managers and VAs

• Small teams or solo founders who do their own marketing

If you want content that’s strategic, beautiful, and not scammy—you’re in the right place.

About Your Template Club

What is Your Template Club?

Your Template Club is our Canva template membership for Instagram. Every month, members get a fresh set of:

• Done-for-you Canva templates

• Fill-in-the-blank caption suggestions

• Trending Reels ideas

• Engagement boosters and Story prompts

• Monthly content calendars and planning tools

All designed to help you stay consistent on Instagram in under 1 hour a week.

What kind of templates are included?

Our templates cover:
👉 Instagram posts (carousels, static, quotes, etc.)
👉 Instagram Stories
👉 Instagram Reels (with ideas + layouts)
👉 Launch graphics
👉 Seasonal content and trends
👉 Branding kits to keep your visuals cohesive

We also regularly update the club with new Canva features like gradient text, video editing, and trending layouts—so your content always feels current.

Can I customize the templates?

Yes! All templates are 100% customizable inside Canva. You can easily swap out colors, fonts, images, and text to match your brand.

We also include tutorial videos and tips to help you tweak things without needing a design degree. 😉

About Your Inbox Team

What is Your Inbox Team?

Your Inbox Team is our weekly email marketing membership that gives you:

• Done-for-you email copy templates

• Matching Canva headers and footers

• Weekly writing prompts

• Strategic tips to grow your list and boost sales

It’s perfect for business owners who know they should email their list, but struggle to stay consistent or know what to say.

How does it work?

Every Monday, members receive a new email template + matching Canva design. You can:
👉 Copy and paste the email into your email provider
👉 Customize it with your offers or voice
👉 Use the Canva graphics for branded visuals
👉 Send it out in 15 minutes or less

We also provide content ideas for launches, promos, nurture sequences, and list growth—so you’re never stuck staring at a blank screen.

Which email platforms do your templates work with?

You can use our email templates with any email platform, including:

• Flodesk

• MailerLite

• ConvertKit

• ActiveCampaign

• Kajabi

• And more

With Canva’s new email HTML export feature, you can now design your email inside Canva and upload it as an actual email, not just an image. (And yes—we’re incorporating this into our upcoming templates!)

Payment, Access & Support

How do I access my templates?

Once you join a membership or purchase a product, you'll get instant access to a content hub with your templates, training videos, and support links. Everything lives in one easy-to-use space—no digging through your inbox to find links.

What if I’m not a designer or tech-savvy?

Totally okay—most of our members aren’t. Our templates are designed to be plug-and-play, and we include helpful tips, walkthroughs, and content calendars to guide you every step of the way.

You don’t need to be a designer, strategist, or have a huge team. If you can drag and drop in Canva, you can use our stuff. 💁‍♀️

Do you offer refunds?

Due to the digital nature of our products, we don’t offer refunds on memberships or instant-access templates. But if you’re having issues or feel stuck, reach out—we want you to love what you purchased, and we’re here to help.

Can I cancel my membership?

Yes! You can cancel your membership at any time from your account settings. When you cancel, you'll keep access until the end of your billing period.

🔥 Trending Topics

What are the latest Canva features and do you include them in your templates?

Yes, we’re always on top of Canva’s newest updates—including:

• Video 2.0 editing tools for Reels

• Canva Email with HTML export

• Gradient text and dynamic type

We’ve already started using these in both Your Template Club and Your Inbox Team—so you get fresh, on-trend content without starting from scratch.

Can your templates help my content go viral?

While no one can guarantee a viral post (thanks, algorithm), our templates are designed using:
👉 Instagram content trends
👉 Viral Reels structures
👉 Strategic hooks and CTAs
👉 Visual formats that stop the scroll

So whether you're building your audience or launching a new offer, you’re set up for success and visibility. And yes, many members have gone viral with our templates before. But having viral Reels or Instagram posts is an exception, not the norm.

Still Have Questions?

We love a good question. DM us on Instagram at @yoursocialteam, or email us at hello@yoursocialteam.com and we’ll help you out.

Ready to make your content easier, faster, and more fun?

✨ Join Your Template Club
✨ Try Your Inbox Team for Free
✨ Grab our latest free resources

Let’s build your brand without burnout. You got this.